This is primarily due to the reduced cost of cloud-based software auto dialer solutions and their subscription model. The top auto dialer is going to streamline your outreach practices and will also ensure compliance with federal regulations on cold-calling. The days of manual dialing are over. Today, for a contact center to succeed, it’s going to require some form of auto dialing to ensure that agents are maximizing contact time and connecting with customers.
We are very excited to announce the launch of our new feature called Auto Dialer. In fact, Auto Dialer is more of a product in itself than a feature. Let’s get into the topic to learn more about this new product.
What is an auto converter?
An auto dialer software uses phone number lists to automatically place calls, leave messages or request information from potential customers or clients. Depending on your business needs, there may be different types of auto dealers that are best suited for your situation. Dialers can range from preparing a call to dialing phone numbers a certain number of times. An autodialer is typically implemented when manual calling kills an agent’s productivity, avoiding voicemails and disconnected phone lines, ultimately saving a lot of time.
How does the automatic dialer work?
JustCall Auto Dialer is really easy to use. Create a new search campaign by uploading a contact list (you can export your contacts as a csv file from your CRM). And the campaign begins. The auto dialer software will start dialing numbers one by one, allowing your agents to dial each time they connect.
If the number is invalid and unreachable, the automatic dialer will automatically skip the number and call the next number in the list. If the call goes to voicemail, you can use the voicemail release feature to leave a pre-recorded voicemail for that person.
During the call, the agent has access to the call script and can add notes to the call. When the call ends, a hold time begins (a hold time can be set) and the agent can use this time to evaluate the call, add some notes or just take a break and get ready for the next call. As soon as the recharging period is over, the automatic dialer will dial the next number.
Main advantages of Auto Dialer
Reduced Downtime:
Manual dialing increases agent downtime because agents have to wait for a call to connect. For each call, an agent wastes time listening for busy tones, answering voicemail, and handling disconnected calls. Autodialer takes care of all these time-wasting incidents and ensures that your agents spend their time only talking to potential clients and clients.
Increased Agent Talk Time:
One of the main benefits of autodial software is the versatile increase in agent talk time over the manual dial scenario. With minimal downtime and improved call connection rates, agents spend more time on calls talking to potential and existing customers.
Increase in revenue:
Your conversions will increase as your agents make more calls. By removing all unnecessary time-consuming events from sales operations, AutoDialer saves, on average, 2-3 hours per agent per day. Therefore, your agents talk to more potential customers and thus generate more revenue per unit of time.
Automatic search functions
JustCall’s autodialer comes with all the essential features to help you scale your outbound call campaigns and grow your sales faster. Some useful automatic search features include:
Automatic search
Upload the list of people you want to call and start the campaign. The auto dialer will automatically start dialing these numbers for you and connect you when someone answers the call.
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